Refund & Replacement Policy

We offer a 7-day replacement policy on eligible products.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear images or videos for verification.

Replacements are subject to product availability.

Please note:
• No refunds are provided on Cash on Delivery orders once delivered
• Products must be unused and in original packaging
• Certain personal care items may not be eligible for replacement due to hygiene reasons

For any assistance, contact us at veloravibes.store@gmail.com